COVID-19 Update:

NOTE: Due to the Covid-19 pandemic in our state, We've increased our safety measures for all employee's. Below you will find the timeline for our customer service processes.

  1. Warranty Claims (submitted online) – No Delays
  2. Trouble shootings – No delays . Please use our website to find manuals, FAQ's and Videos.
  3. Callback Request - 7 to 10 business days delay.
  4. Shipping –7 to 10 business days delay.

We urge you to use our website for your customer service needs. We will continue to process your warranty as fast as we can. Statuses for Callbacks, Warranty claims and Website purchases can be viewed through your website account portal. Thank you for understanding.


Product trouble shooting, Manuals, Videos & Specifications
Submit a warranty claim
Register your product


What our client say about us.

  • Thank you BESTWAY for being a honest loyal company. I purchased a Coleman hot tub back in May in the pump started to malfunction E02 code. I reached out to them and filled out a warranty form and within three days they are already sending me a new pump. It’s not very often you deal with companies as honest and faithful as this. THANK YOU!!! – Amber S.
  • I am very pleased with the purchase of my spa. From the beginning, Bestway customer service was very helpful in the set up of my spa. From there my experience only got better. This spa has not only helped my stress, but it has also been the best thing ever for my arthritis. I couldn’t be happier. - Gia N.
  • Bestway has some amazing pool products. Not just their variety if above ground pools, but also their spas and pool accessories and toys. Their customer service is also very helpful if you need support. – Nick C.
  • I purchased a Bestway pool last summer and we love it. Pools were very easy to setup and maintain. It looks great in the backyard. Customer service is very helpful. Overall great product and company. – Hector S.
  • Hands down the best customer service experience ever! I am now ready for the summer, thank you guys so much! – Casey H.
  • Thank you for your prompt, courteous and professional customer service and warranty department. – David M.

US Boat Registration Regulations

US and CANADA Boat certificate of Origin