COVID-19 Update:

NOTE: Due to the Covid-19 pandemic in our state, We've increased our safety measures for all employee's. Below you will find the timeline for our customer service processes.

  1. Warranty Claims (submitted online) – No Delays
  2. Trouble shootings – No delays . Please use our website to find manuals, FAQ's and Videos.
  3. Callback Request - 7 to 10 business days delay.
  4. Shipping –7 to 10 business days delay.

We urge you to use our website for your customer service needs. We will continue to process your warranty as fast as we can. Statuses for Callbacks, Warranty claims and Website purchases can be viewed through your website account portal. Thank you for understanding.

FAQ

Service Portal

Why is my warranty status under "pending additional info requires"?

Why is my warranty status under "claim under review"?

Where can I track my shipment?

Can I modify my claim after the claim was already submitted.

Online Orders

Can I purchase a part directly from your office ?

How long does it take to ship my order?

Can I get overnight or express shipping?

Warranty Claims

How long is the warranty process?

Where can I find my warranty ID number?

I cannot find my receipt?

Can I get a refund instead of a replacement part?

Am I under warranty?

How do I submit my claim?