FAQ

Service Portal

Why is my warranty status under "pending additional info requires"?

Why is my warranty status under "claim under review"?

Where can I track my shipment?

Can I modify my claim after the claim was already submitted.

Online Orders

Can I purchase a part directly from your office ?

How long does it take to ship my order?

Can I get overnight or express shipping?

I order the wrong part, can I get a refund?

Warranty Claims

How long is the warranty process?

Where can I find my warranty ID number?

I cannot find my receipt?

Can I get a refund instead of a replacement part?

Am I under warranty?

How do I submit my claim?