COVID-19 Update:
We urge you to use our website for your customer service needs. As new developments emerge regarding the coronavirus (COVID-19), we are committed to doing everything we can to meet your Customer Service needs. We will continue to process your warranty claims and website orders in a timely manner. Thank you for your understanding.

FAQ

Service Portal

Why is my warranty status under "pending additional info requires"?

Why is my warranty status under "claim under review"?

Where can I track my shipment?

Can I modify my claim after the claim was already submitted.

Online Orders

Can I purchase a part directly from your office ?

How long does it take to ship my order?

Can I get overnight or express shipping?

I order the wrong part, can I get a refund?

Warranty Claims

How long is the warranty process?

Where can I find my warranty ID number?

I cannot find my receipt?

Can I get a refund instead of a replacement part?

Am I under warranty?

How do I submit my claim?